Shipping Policy

1. 🚚 Objective

This policy defines the conditions for shipping our printed products in order to guarantee:

• • Transparency on delivery times and costs
  • Clear management of customer expectations
  • Effective support in the event of a transport incident

2. 🗓️ Processing and production times

The total delivery time includes:

• • Creation time (if applicable)
  • Production time :
    • Standard: 2 to 5 working days after validation of the file or BAT
    • Express: 24 to 48 hours (subject to availability, with additional cost)
  • Shipping time : depends on carrier and destination (see section 4)

ℹ️ Deadlines begin to run from the validation of the file or BAT, as well as payment.

3. 📦 Packaging

All our products are carefully packaged to ensure their protection during transport:

• • Flat products (cards, flyers): reinforced envelope or rigid cardboard
  • Fragile or bulky products (posters, textiles, mugs, etc.): cardboard boxes, bubble wrap, suitable protection

4. 🚛 Delivery methods and costs

✔️ Shipping costs are calculated automatically when ordering, based on weight, volume, and delivery address.

5. 🌍 Areas served

We currently deliver:

• • In mainland France
  • In the European Union
  • In certain countries outside the EU (on quotation or prior agreement)

6. 📬 Follow-up and reception

• • A tracking number is sent by email upon shipment.
  • The customer is responsible for entering their address correctly.
  • In case of absence, a calling card will be left by the carrier.

7. ❗ Delays or losses

• • We cannot be held responsible for delays attributable to carriers after shipment.
  • In the event of proven loss or damage:
    • An investigation is opened with the carrier
    • A solution is offered to the customer (reshipment or refund)

8. 📦 Damaged or non-compliant package

In case of receipt of a product:

• • Damaged
  • Wet
  • Deformed
  • Or not in accordance with the order

👉 The customer must contact us within 48 hours with supporting photos. After this period, no claims will be accepted.

9. 🛑 No claim / Return to sender

In the event of a package not claimed within the time limit (relay point or delivery failure) and returned to the sender:

• • The customer may request a new shipment, at his expense.
  • No automatic refunds will be made.

10. 📜 Acceptance

By confirming their order, the customer accepts all of the conditions defined in this shipping policy.